Delivery and Returns
Products available in stock are generally shipped within 2 days and will generally be delivered to you within 3 to 5 working days from the day you place the order, depending on your Country and the shipment method chosen.
The shipping cost vary depending on the destination and method chosen. We do not sell the products in all Countries. At present we sell and ship to the following Countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Luxembourg, Portugal, Ireland, Romania, Spain, Sweden, United Kingdom, Ukraine, Monaco, Switzerland, Norway. If your Country is not listed here please check again soon as we are adding new Countries every month.
PLEASE NOTE: We do not offer Delivery Duty Paid. Orders outside the United Kingdom may be subject to local taxes (VAT) and duties on arrival. These are the responsibility of the customer and you might be contacted by the courier if taxes apply to your shipment.
Products not available in stock and purchased with pre-order will be shipped when they become available. Estimated shipment date or period for pre-order is indicated on our website when you place the order. When products become available they will be allocated with priority and shipped first to pre-orders.
Deliveries will be made by our courier to the address indicated in your order. Products are sent at our risk until signed for by you or by any other person at the address you have given to us.
When the products are delivered to you, it is important that you check the condition. If the products have been damaged in transit, you should notify us via email immediately at assistant@gianoi.com
If we indicate an estimated shipment or delivery date for your order we will do our best to comply. However the date given is an estimate only and shall not be treated as a contractual obligation.
Should you not be satisfied with your purchase, we will offer a full refund and free shipping return for an unworn, undamaged product, in original condition, with product tags attached and all packaging included, within 14 days of your receipt. You must let us know of your intention to return a product via email at assistant@gianoi.com within 14 days of it being received by you. Shipping costs are non refundable.
Orders of bespoke or personalized products made to your specifications cannot be cancelled, changed or refunded.
DEFECTIVE PRODUCTS
We will repair or replace products which show a defect for 1 year from the date of delivery to you. We will repair or replace products where: the defect results only from faulty design or manufacture and you have returned the defective product to us.
We select only the highest quality materials for our products. Ageing is a natural characteristic of leather and exotic skins and is not a defect. Our products are hand-made, differences between products and inconsistencies in manufacturing are an exclusive characteristic of hand-made craftsmanship and are not a defect.
Wear and tear of the products due to normal use is not a defect and a product returned for wear and tear will not be accepted.
If your product needs repair due to wear and tear or is more than 1 year old repairs will be charged for. We will provide a quotation for approval before proceeding with any repair work.
We shall not accept defective product returns unless we have agreed via email that you may return them. You shall tell us by email to assistant@gianoi.com that you would like to return the products including a copy of the purchase receipt indicating the purchase date, and giving details of the defect or reason for return.
The products must be returned to us as soon as the defect is discovered but not later than 30 days from the date the defect has been discovered.
The products should be returned with original packaging and as far as possible in their original condition, securely wrapped to avoid damage in transit. We strongly recommend when returning products to us you use recorded/special delivery or a courier. All products shall remain your responsibility until we receive them.
If we agree that the products are defective, we will repair or replace the products free of charge and bear the cost of return carriage and cost of shipping repaired or replaced products to you.
If we repair or replace the products, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
DISCLAIMERS
All the conditions, warranties or other terms implied by the law of any Country other than England and Wales are excluded from this agreement to the extent permitted by law.
We give no warranty and make no representation, express or implied, as to: the quality of the products; any implied warranty or condition as to merchantability or fitness of the products for a particular purpose; the correspondence of the products with any description; the adequacy or appropriateness of the products for your purpose; the accuracy of any content on our website; the non-infringement of any right.
We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of our website or the purchase of our products.
Except in the case of liability for personal injury or death, our liability under this contract is limited, to the maximum extent permitted by law, to the value of the products you have purchased.
This agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and the parties agree that any dispute arising from it shall be litigated only in England and Wales.