Terms and Conditions

These terms and conditions shall apply to all contracts entered into by Gianoi Limited, 80-83 Long Lane, EC1A 9ET, London, UK, company number 8970646 (‘’Gianoi’’, ‘’We’’ or ‘’Us’’) and You: a visitor to our website or a customer buying from our website.

By using our website, or by buying from us, you agree to be bound by these Terms and Conditions and Privacy Policy. Where you do not accept these Terms and Conditions or Privacy Policy in full, you should stop using our website immediately.

For any enquires or assistance you can contact our Gianoi customer services team via email at assistant@gianoi.com or via telephone at +44 20 73523375 from 10:00 am to 5:00 pm (UK time), Monday to Friday.

GENERAL

We may change these Terms and Conditions from time to time. The terms that apply to you are those posted here on our website on the day you order the products. 

The price of the products may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those products.

We may make improvements or changes to our website, the content on our website, or to any of the products, at any time and without advance notice.

We aim to represent the colours of our products on our website as accurately as possible. However accurate colour representation depends on the computer equipment, tablet or smartphone you use to access our website, and therefore we are unable to guarantee the precise colour of the products delivered. 

ACCEPTANCE OF YOUR ORDER

Your order on our website is an offer to buy from us. We shall accept your order by sending you an email confirmation. That is when our contract is made. No contract should come into existence until we send you an email confirmation. 

The email confirmation we send you shall contain all information regarding the products you ordered, the quantity, the price, and the estimated delivery date. You shall check the details contained in this email and if the details are incorrect notify us via email at assistant@gianoi.com immediately.

The products offered for sale on our website are generally in stock and available for shipment. We do not however guarantee that all the products for sale on our website are in stock and available.

In some cases we may be waiting to receive stock of the products offered for sale on our website. When products are not in stock this will be clearly indicated on our website. In this case we may give the possibility to make a pre-order of the products on our website. 

Occasionally we may be unable to deliver selected order or pre-order products due to quality issues when the stock is received or when the quality control checks are performed. In these cases we will notify you by email and refund the amount you paid in full to your credit card or debit card or PayPal account within 2 weeks.

PRICE AND PAYMENT

The price payable for the products that you order is clearly displayed on our website.

We take all reasonable care to ensure that the price and description of the products for sale on our website is accurate. However your order may not be accepted or shipped if there are errors in the price or description on our website. Should this happen we will notify you via email.

The prices shown on our website are in GPB (British Pound Sterling). The prices shown on our website are inclusive of VAT unless you have selected shipment to a Country where VAT is not chargeable.

The price of the products does not include the shipment cost which will be charged and displayed on the checkout page of our website before we ask you to pay.

From time to time we may offer free shipment on selected products. In this case this will be displayed on the checkout page of our website. 

The prices shown on our website are inclusive of UK taxes. If you buy from and request shipment to a Country outside the United Kingdom the import duty, tax cost and other fees may be invoiced to you directly by the courier. You are solely responsible to pay import duty, taxes and other fees when ordering from a Country outside the United Kingdom.

SECURITY OF YOUR PAYMENT INFORMATION

We offer payment by Visa, MasterCard and PayPal.

All payments on our website, including debit and credit card payments, are processed using Shopify, which is our payment service provider. We do not have visibility, we do not hold and we do not store your credit or debit card number or your payment information. Your payment information is processed directly by Shopify. 

Our website uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begins with ‘’https:’’ instead of the normal ‘’http:’’. This means that you are in secure mode.

Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please never send us any payment information using email.

We take every reasonable care, in so far as it is our power to do so, to ensure details of your order and payment are secure, but in the absence of negligence from our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our website. 

If you use our website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.

You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password immediately.

By submitting an order to us through our website, you represent and warrant that your information and payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the billing details. 

By submitting an order on our website you authorize us and the payment service providers we use to perform credit checks, to transmit or to obtain information about you to or from third parties, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions. Furthermore, you agree that we and the payment service providers we use may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.